Shipping policy

Shipping Policy

We ship orders to the countries and regions available at checkout. Available shipping methods, delivery estimates, and shipping costs are shown during checkout before payment.

Order processing
Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or when additional order review is required.

Shipping rates and delivery estimates
Domestic and international shipping rates are calculated or shown at checkout. Delivery estimates are not guaranteed and may vary because of carrier delays, customs processing, weather, holidays, or other events outside our control.

Free shipping promotions
If a free shipping discount or promotion is available, it will be applied according to the terms shown at checkout. Free shipping discounts may not apply to every order or destination unless stated.

International shipping
International customers are responsible for providing accurate delivery information. Orders may be subject to customs duties, import taxes, brokerage fees, or local charges required by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Incorrect addresses
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost, delayed, or damaged packages
If your package is delayed, lost, or arrives damaged, contact us with your order number and relevant photos or tracking information. We will help review the issue and work toward a reasonable solution.

Contact
For shipping questions, contact us at support@portablebreeze.store.